Want a simple, proven method to grow revenue from existing customers?
Ask better questions.
$TFU (Silence Til you Fully Understand)
Hey, I’m Bob London, customer discovery & listening expert, trainer & speaker.
B2B customers say discovery and listening are 2 of the top vendor skills that influence purchase decisions.
Yet they say vendors stink at both.
The Radically Authentic Discovery Method™ is designed to help you close that gap and drive customer engagement, insights, and revenue.
Watch this short video on Radically Authentic Discovery
What I do
Here are 3 ways you can learn RAD to drive customer engagement, insights, and revenue.
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Private RAD Training for Teams
I teach Customer Success, Account Management & Sales teams and professionals to have more strategic customer conversations that drive engagement, insights & revenue.
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NEW: Online RAD Course
Get 2 hours of video lessons, jam-packed with tools, techniques, and templates to help you improve your discovery and listening skills - and get customers to stay longer and spend more.
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Speaking Engagements
I’ll deliver a talk or workshop at your next team or company meeting to inspire and educate your team on the value of authentic conversations, curiosity and listening skills. These engaging sessions will set the stage for building a culture of curiosity for your team - or your company.
Inspiration & tips
To boost your curiosity and listening skills and grow your business - and your career.
Please take 90 seconds to hear what customer-facing leaders are saying about RAD.
Hey, I’m Bob London
Customer discovery and listening expert, trainer, speaker - and Chief Listening Officer.
I help B2B companies and customer-facing teams - customer success, account management, sales and product folks - have more strategic, authentic, and revealing customer conversations that drive customer engagement, insights, and revenue.
The secret is my exclusive Radically Authentic Discovery Method™ - aka RAD - which I developed based on 2,700+ discovery convos. RAD features 16 disruptive questions and 12 deep listening techniques to get customers to open up like never before.
