The purpose of this blog is to inspire, teach and support you in your efforts to better understand what your customers are really thinking–so you can start marketing and selling based on their perspective, not yours. You’ll see tips, insights, news and, yes, a few rants. Your comments and rants are always appreciated.
ChurnZero Presents Bob London: HOW TO LEARN WHAT YOUR CUSTOMERS AREN’T TELLING YOU from Chief Listening OfficersRead More
I am pleased to have been included in one of Marissa Levin’s articles on Inc.com and to be featured alongside globally…Read More
26 NovThought Provoking Presentation at National Association of Business Owners and Executives breakfast
Here is a link to the presentation from the event: https://www.slideshare.net/londonink1Read More
Special thank you to Ian Altman of Forbes for publishing an article dedicated to the influence a listening-based approach can have…Read More
Products are cool. They’re sexy. Useful. You can touch and feel them. They can change the world. Successful products (especially software)…Read More