I am pleased to have been included in one of Marissa Levin’s articles on Inc.com and to be featured alongside globally recognized entrepreneur Tony Robbins.
Here is an excerpt from Levin’s article, ‘Are You Listening? 12 Questions and 4 Strategies to Win Your Customer’s Trust and Business‘:
In addition to creating the right nonverbal atmosphere for engaging, productive conversations, it’s important to ask the right questions to yield the right answers. This is especially important when building trust-based customer relationships.
According to customer communications expert Bob London, CEO of Chief Listening Officers, there are 3 buckets of questions that get to the heart of what customers really need.