I am pleased to have been included in one of Marissa Levin’s articles on Inc.com and to be featured alongside globally recognized entrepreneur Tony Robbins.

Link:

https://www.inc.com/marissa-levin/are-you-listening-12-questions-and-4-strategies-to.html

Here is an excerpt from Levin’s article, ‘Are You Listening? 12 Questions and 4 Strategies to Win Your Customer’s Trust and Business‘:

In addition to creating the right nonverbal atmosphere for engaging, productive conversations, it’s important to ask the right questions to yield the right answers. This is especially important when building trust-based customer relationships.

According to customer communications expert Bob London, CEO of Chief Listening Officers, there are 3 buckets of questions that get to the heart of what customers really need.

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